Refund Policy

  1. Players should not treat the game account as a Bank account, do not count on interest on their deposits All deposits are for entertainment purposes only and should not be treated as business transactions. Therefore, if a player makes a Deposit, he needs to roll over 1X of his Deposit. In cases where it is necessary to make a refund, the following rules apply.

  2. Any return request must be made within 48 hours of purchase upon written request. Players are required to provide the following details: • a Valid reason to apply for a refund • a copy Of the credit / debit card used to make the transaction, a valid photo ID and address confirmation

  3. After receiving the email, we will review the request; the Standard processing time is 3-4 business days from the date of the request. If the refund request is accepted, the following fees apply: 5% of the Deposit amount

  4. Administrative fee of EUR 5 per request

  5. Refunds will be considered on the basis of the balance in the account leaving winnings separately. A rollover made by a player and winnings received from a certain Deposit will not be considered a refund